Vectra AI Appliance End-of-Life Policy
As a general rule, Vectra will provide 3 months' notice of the affected appliance end-of-sale date and/or the last day when the affected appliance can be ordered. This notice will appear on this page and we encourage you to visit it regularly for the latest status.
Appliances will be fully supported for 3 years from the end-of-sale date for all customers with a current and fully-paid subscription and support license. This will include:
- Access to run new software version updates, patches, and bug fixes
- Technical support and bug fixes
- RMA or spare parts in the case of hardware failures
After 3 years from the end-of-sale date, the appliance will be end-of-life. End-of-life appliances will no longer:
- be able to receive version updates or patches to the Vectra software and therefore will not receive new features, algorithm enhancements, bug fixes or any other update
- be eligible for technical support
- be covered for hardware break-fix (RMA or spare parts)
Appliance
End-of-Sale Announcement
End-of-Sale
End-of-Life
Appliance
X41
End-of-Sale Announcement
31-Dec-2016
End-of-Sale
31-Dec-2016
End-of-Life
31-Dec-2018
Appliance
X201
End-of-Sale Announcement
31-Dec-2016
End-of-Sale
31-Dec-2016
End-of-Life
31-Dec-2018
Appliance
X24
End-of-Sale Announcement
30-Jun-2018
End-of-Sale
30-Sep-2018
End-of-Life
30-Sep-2021
Appliance
S22
End-of-Sale Announcement
07-Jan-2022
End-of-Sale
07-Jan-2022
End-of-Life
07-Jan-2025
Appliance
X29
End-of-Sale Announcement
NONE
End-of-Sale
TBD
End-of-Life
EOS + 3 years
Appliance
X802
End-of-Sale Announcement
07-Jan-2022
End-of-Sale
07-Jan-2022
End-of-Life
07-Jan-2025
1 Announcements preceded current End-of-Life Policy.
2 EOS announcement due to supply chain shortages.
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