Support

Support

What our customers say about Vectra

24/7 support at Vectra

Vectra knows that real-time network detection and response to cyberattacks is of critical importance to your organization. That's why you can contact us 24 hours a day, seven days a week, for all your support needs.

We're available to answer questions and provide expert technical guidance about Vectra products. We can also provide you with configuration assistance, software updates, release notes, and best practices.

Login, email or call us 24/7

Login to the Vectra support portal to open a support ticket and track its status, or create a login if you're a new customer. Sign in here.

Other inquiriesVectra
support@vectra.ai
+1 (408) 326-2022

Vectra, GmbH
support@vectra.ai
+41 (44) 551 0143

Report Security Vulnerabilities
security@vectra.ai

Security advisories

CVE-2018-14889: CouchDB Instance Allows Local Code Execution (post authentication)

Posted:
September 5, 2018
Low Severity
Fixed in Cognito 4.3
Acknowledgements:
Vectra would like to thank security researchers Julien Egloff and Thibault Guittet of Synacktiv for helping secure our products and customers.

CVE-2018-14890: Cross-Site Scripting Vulnerability in Web Management Console (post authentication)

Posted:
September 5, 2018
Low Severity
Fixed in Cognito 4.2
Acknowledgements:
Vectra would like to thank security researchers Julien Egloff and Thibault Guittet of Synacktiv for helping secure our products and customers.

CVE-2018-14891: Management Console Local Privilege Escalation Vulnerability (post authentication)

Posted:
September 5, 2018
Medium Severity
Fixed in Cognito 4.3
Acknowledgements:
Vectra would like to thank security researchers Julien Egloff and Thibault Guittet of Synacktiv for helping secure our products and customers.
Contact Us

General: info@vectra.ai

Support: support@vectra.ai

Headquarters

550 S. Winchester Blvd., Suite 200

San Jose, CA, USA 95128

Solutions
Cloud SecurityDetect RansomwareSecure Remote WorkforceThreat Hunting and InvestigationsRisk and ComplianceElevate Your SOC VisibilityReplacing Aging IDPSMITRE ATT&CK Model
Products & Services
Cognito PlatformHow We Do ItCognito Detect for AWSCognito Detect for NetworksCognito Detect for
Office 365Cognito RecallCognito StreamServicesAPI ToolsVectra vs. DarktraceVectra vs. ExtraHop
Industries
Critical National InfrastructureEnergy and UtilitiesFederal GovernmentFinancial ServicesHealthcareHigher EducationManufacturingPharmaceuticals and Medical DevicesRetail
Partners
Partner ProgramManaged Service PartnersService PartnersTechnology PartnersPartner PortalAWSCrowdStrikeMicrosoftSplunk
Resources
Case studiesCompetitiveCompliance BriefsDatasheetsE-booksIndustry ResearchProduct IntegrationsSolution OverviewsVideosWhite PapersBlog
About
CompanyLeadershipCareersNews ReleasesMedia CoverageRecognitionEvents & WebinarsSupport
Legal
Terms of ServiceTerms of UsePrivacy and SecurityVectra Ethics HotlineTrademarks

© 2020 Vectra AI, Inc. All rights reserved.