Support

24/7 support at Vectra

Vectra knows that real-time network detection and response to cyberattacks is of critical importance to your organization. That's why you can contact us 24 hours a day, seven days a week, for all your support needs.

We're available to answer questions and provide expert technical guidance about Vectra products. We can also provide you with configuration assistance, software updates, release notes, and best practices.

Login, email or call us 24/7

Login to the Vectra support portal to open a support ticket and track its status, or create a login if you're a new customer. Sign in here.

Other inquiriesVectra
support@vectra.ai
+1 (408) 326-2022

Vectra, GmbH
support@vectra.ai
+41 (44) 551 0143

Report Security Vulnerabilities
security@vectra.ai

Security advisories

CVE-2018-14889: CouchDB Instance Allows Local Code Execution (post authentication)

Posted:
September 5, 2018
Low Severity
Fixed in Cognito 4.3
Acknowledgements:
Vectra would like to thank security researchers Julien Egloff and Thibault Guittet of Synacktiv for helping secure our products and customers.

CVE-2018-14890: Cross-Site Scripting Vulnerability in Web Management Console (post authentication)

Posted:
September 5, 2018
Low Severity
Fixed in Cognito 4.2
Acknowledgements:
Vectra would like to thank security researchers Julien Egloff and Thibault Guittet of Synacktiv for helping secure our products and customers.

CVE-2018-14891: Management Console Local Privilege Escalation Vulnerability (post authentication)

Posted:
September 5, 2018
Medium Severity
Fixed in Cognito 4.3
Acknowledgements:
Vectra would like to thank security researchers Julien Egloff and Thibault Guittet of Synacktiv for helping secure our products and customers.